Q&A

What is ViVO and how do I pronounce it?

-ViVO comes from the Latin term "in vivo" meaning with the living; to be; of or taking place inside the living.

-ViVO is a state of being; a state of mind of the present, here and now. No regrets, no exceptions.

-It is pronounced (vee-voh).

When will I receive my order?

-You’ll receive your order within 10 business days of the date you placed it. Most of the time, we’ll be able to turn it around faster.

What is the return policy?

-We will accept returns for up to 30 days of the date you placed your order and the item cannot be worn or washed with tages on it, no acceptions.

-Please include $5 per item for re-shipping and please be very clear on where you’d like it sent, what size and what shirt you’re interested in getting in return.

Do you have a sizing chart?

-Please refer to the American Apparel sizing chart located here.

Have a question or comment?

-E-mail
vivoclothing@gmail.com

with a very clear subject line stating “CUSTOMER INQUIRY” or use the contact form on the storefront.

Want to get in touch with Marketing/PR?

-E-mail
vivoclothing@gmail.com

with a very clear subject line stating “MARKETING/PR”.

Interested in investment/endorsement opportunities?

-E-mail
vivoclothing@gmail.com

with a very clear subject line stating “BRANDING”.

What forms of payment do you accept?

-We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

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How secure is this store?

-This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

-No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.